Archives for January 2013

VoIP Phones – Which Kind Does Your New Agency Need?

By Bruce Brownlee

VoIP phones – you think they might be the right way to go for your startup agency or professional practice. But what kinds are there, and which do you need?

What’s are VoIP Phones?

VoIP (Voice over Internet Protocol) is a technology that sends your voice over the digital network, rather than through the public switched telephone network (PSTN). By using internet protocol data packets to transfer voice, fax, and other data over the shared network, toll charges can be eliminated. This can make VoIP calls cheaper than calls made over PSTN.

VoIP phones are like ordinary telephone handset, except that it digitizes the acoustic signals received from your mouthpiece, and sends the digitized voice content as packets on your network.

[Read more…]

VoIP Providers – Three Factors Select the Best

By Bruce Brownlee

Need a VoIP provider to help you set up your new call center? Three factors tell you all you need to know.

  • Features – The capabilities offered by the VoIP provider, most especially the ones that will work best with your lead generation campaigns or outbound contact center operations. Call forwarding, time of day routing, and call recording are basics, but there are many more.
  • Scalability – With IP-based hosted PBX systems offered by the best VoIP providers, you get a very flexible solution that scales from 1 extension to 1,000 extensions very quickly.
  • 24×7 Support – There’s nothing scarier than having your phone system go down, or having all your outbound calls fail in the middle of the selling day. What to do? If you have only an email address or message board to use, you’ll be sorry. Getting 24×7 support from a live human is sometimes the most vital element.

Integrate VoIP Telephony Into Your Campaigns

By Bruce Brownlee

VoIP telephony has replaced landlines and your local PBX (private branch exchange) as the key telecommunications infrastructure you need to start your business.

Just a few years ago, to set up a successful business, you needed:

  • A flat rate business line (1FB) or
  • An on-site PBX and telephones for each of your staff members, and
  • A quarter page (or larger) Yellow Pages listing

In some cases, customers could also purchase a Centrex service in place of an on-premises PBX, but, in either case, there was a significant amount of time and effort required to program the PBX or Centrex and to maintain the equipment on-site (for the local PBX). This meant that it could take as long as a few weeks to take delivery and setup a PBX for your business.

[Read more…]

Cloud Call Center – Why Buy When You Can Rent?

By Bruce Brownlee

Marketers and business owners can have a full-featured cloud call center without having to spend a fortune or learning how to configure a call center IVR.

If you and your marketing agency, like Bruce Brownlee Company, are doing a great job generating leads with organic search, PPC, and social media engagement, where are those leads going? Are the phone calls coming in being routed quickly to the right person in your organization? Are you using different phone numbers to segment your campaigns so you can figure ROI on each campaign?

[Read more…]

Virtual Call Center for Growing Business

By Bruce Brownlee

Virtual Call Center Solutions Improve Marketing

Virtual call center solutions can help you grow your business by serving your existing customers efficiently and enrolling new customers easily, at low cost per customer acquired. Having an efficient and full-featured call center ensures that existing customers are served quickly, getting you more referrals and upgrades from satisfied customers. The scaleable and reliable cloud call center features ensure that prospective customers are impressed with the response to their inquiries, making it more appealing for them to enroll or buy.

[Read more…]

Atlanta Staffing Agency Peak Resource Group Gets New Site

Peak Resource Group, a premier Atlanta staffing agency, has launched a new website built by Bruce Brownlee Company WordPress and SEO guru Chris Krauskopf.

Peak Resource Group

Peak offers traditional staffing services for permanent hiring, as well as temp to perm recruiting. Peak also provides on-site hiring services to help companies run in-house and job fair recruiting programs. Peak Resource Group has contract, permanent, and temp to perm jobs to offer jobseekers.

[Read more…]

Happiness is a WordPress Publishing Tool for Toll Free Numbers Country Pages

Today our WordPress guru developer Chris Krauskopf built us a new tool that let us import, revise, and publish 85 pages like France toll free numbers and Australia toll free numbers.

[Read more…]

Apple Magic Mouse – Smoothing Sharp Edges

Can a YouTube Video and Emery Paper Save Your Magic Mouse

Your Apple Magic Mouse has sharp edges that dig into your fingers by end of day. Can a YouTube video and some emery paper fix your mouse? Yes! The good news is that you can save your Magic Mouse. Here’s the story.

Apple Magic Mouse – Sharp Edges a Pain

The Apple Magic Mouse is several ounces heavier than other mice you’ve used, but it’s a great mouse that offers a trackpad integrated into the area where you’d expect a scroll wheel. The mouse has a good feel, is precise, and is overall a good alternative to some of the better Logitech mice we also use. However, Apple chose to leave a relatively sharp edge around the outer perimeter of the top of the mouse. After only a day of normal use, you’ll find painful creases in your thumb and your middle or right ring finger, depending on how you grip the mouse.

[Read more…]