Archives for July 2013

Cloud Phone System Driving Distributed Workforce

Cloud phone systems are driving the growth of distributed workforce by remoting current employees, and enabling all-virtual startup companies.

Cloud phone systems are VoIP-based digital phone systems that include cloud PBX service and a host of powerful features.
They let people sitting all around the world work together as one team, as if all were seated in the same room. These tools are driving the growth of all-virtual startups and the “remoting” of workers in existing companies.
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First Call Resolution for Improved Customer Retention

Your customer support group can take steps to improve first call resolution. Good results can dramatically increase sales through customer retention.

This week we published a detailed article, First Call Resolution, Customer Satisfaction, and the Cloud Call Center that explains, in detail, how first call resolution in your sales and support call center, drives future sales.
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