VoIP call center solutions or VoIP PBX services can help you expand your business in ways you haven’t considered. Even if you have a tiny business that relies on a few part-timers working from home, cloud-based telephony can help you organize your current team to respond to new business opportunities as if you had a 300-person staff in one location.
VoIP Call Center Solutions
VoIP call center solutions are rapidly becoming a best-practices solution for call center operators. This is true not just because of the modest initial outlays required they are easier on the pocket, but also because these solutions are
- reliable and secure (hosted in the cloud),
- scalable (adding more phones is just a software setting), and
- customizable (everything has an easy setting – no programming).
VoIP PBX – Your Cloud-Based PBX
Even if all you need is a very nice PBX with features like call forwarding, remote pickup, and an IVR, a cloud-based PBX offers an excellent solution for your agency or small business.
An IP PBX can provide separate phone lines for each of your local and remote people, and also provide a call forwarding plan you control to make sure that calls are not missed, but instead forward to the a second or third recipient depending on who is available and the time of day. Companies like VoIP solution provider AVOXI have excellent cloud-based PBX services that require no PBX hardware or installation at your site, and that let you get up and running with your own toll-free numbers in just a few days.